AirBNB (Usability test report)

AirBnB is a global marketplace and hospitality service that uses its website and mobile app to help users to book (and list) affordable lodging arrangements. Users can also use AirBnB to book (and host) local experiences or to find restaurant recommendations. The current version AirBnB iPhone app is 19.17.

This document is a report of usability test findings from an independent study on task completion for first time Gen-X users on the AirBnB iPhone app. 

The usability test that is referenced in this document was designed to test the functionality of the current version AirBnB iPhone app design by presenting a participant pool of 5 Gen-X individuals with a set of tasks to complete on the app. Participants were encouraged to talk us through processes so we could gain a better understanding of their experiences as new users.